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Shipping Policy

 

We will deliver our products through courier service agent specify by our customer during purchases of our products. Our customer will receive items around 2-3 business days(for Malaysia); Overseas order will be around 5 business days. We do not deliver on Saturday and Sunday, thus order made after Friday 11:00am is considered order of Monday. For public holiday in Malaysia, the order made on that day is considered the order of the next working day. 

p/s: The mentioned of delivery timeline does not include certain circumstances such as our company is on own company's holiday (will inform up front), natural disaster and unforeseen accident.

 

Lost or Damaged Goods

 

In the unlikely event that your product is lost or damaged in transit, please contact us in writing or by email at return_products@bccbanchuan.com In the case of damage please contact us within 48 hours of receipt and return the product to the following address:

 

To :     Online Merchants

           BCC Ban Chuan Sdn Bhd

           Lot 3736, Tupai Light Industry Area,

           34000 Taiping, Perak.

           Malaysia.

 

In the case of non-delivery,  please wait for 10 days from the date of your order in case it has been delayed by the postal system.